Operations Administrator

An exciting opportunity has arisen for an organised and enthusiastic Operations Administrator to join a growing team in Stevenage. This varied role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is confident providing first-line support to both clients and colleagues.

Role Overview

You’ll play a key role in supporting the operations team by managing client queries, coordinating service jobs, and ensuring all processes run smoothly. This is a hands-on role offering plenty of variety, with the opportunity to build strong client relationships and contribute to the success of the team.

• Monitoring the service inbox

• Answering help desk phone calls, logging client requests on internal and external portals

• Obtaining job updates from engineers and updating the system

• Putting quotes together to send to clients 

• Scheduling engineers 

• Ordering parts 

• Closing jobs once they have been completed ready for invoicing 

Experience Required

• Highly organised with excellent attention to detail

• Previous office administration experience essential 

• Strong communication skills, both written and verbal

• Professional, client-focused, and able to multitask effectively

• Previous experience in an operations support or service scheduling role highly desirable 
  
  

Benefits

• £25,500 per annum 

• Monday to Friday 9am - 5pm

• 23 days annual leave plus bank holidays

• Lovely working environment

• Pension

• Company bonus

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.