Customer Support Live Chat (Night Shift)

We have a fantastic opportunity for a Customer Support Live Chat professional to join a growing and supportive business on the night shift.

This position is ideal for someone with strong written communication skills, who thrives working independently and takes pride in delivering a first-class customer experience — even while the rest of the world sleeps!

Location: Stevenage (Office-based with hybrid flexibility once trained)
Salary: to £34,000 per annum + Benefits
Hours: 11:00pm – 8:00am

As a Customer Support Live Chat Agent, you’ll be the first point of contact for customers during overnight hours, providing professional assistance via email and live chat. You’ll investigate queries, resolve issues quickly, and ensure that every interaction leaves customers feeling supported and valued.

Working as part of a small, friendly team, you’ll help maintain smooth operations through the night, keeping accurate records and escalating complex issues when needed.

Key Responsibilities

• Respond to live chat and email enquiries promptly and professionally
• Resolve account, payment, and access issues efficiently
• Maintain up-to-date and accurate customer records
• Follow company policies and compliance processes at all times
• Escalate urgent or technical matters to the relevant departments
• Maintain high standards of written communication and customer care

About You

• Previous experience in an office-based customer service or live chat environment (essential)
• Excellent written English — grammar and spelling accuracy are key
• Confident handling customer enquiries via multiple digital channels
• Calm under pressure with strong problem-solving skills
• Comfortable working independently during night shifts
• Highly organised with great attention to detail
• Confident using multiple IT systems and communication tools

Benefits

• £30,000 - £34,000 per annum
• Office-based in Stevenage with hybrid flexibility after training
• Private healthcare and pension scheme
• Opportunities for ongoing learning and career development
• Friendly, collaborative working environment
• Regular team events and recognition for performance

If you’re looking for a Customer Support Live Chat role where you can make a real impact, enjoy independence, and be part of a professional and welcoming team, this night shift position could be the perfect fit.

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

INDVOL