Customer Service

Fast-growing business who operate internationally have an immediate opportunity for a highly accurate and process driven candidate with strong problem-solving skills to support their Customer Care department ensure accurate and efficient order to cash management and customer after care.  This is a key role within the team with a high level of responsibility where you would interact with a range of clients and partners daily.

Job Overview

• Be the principle point of contact for customers in relation to customer orders, communicating promptly to emails and telephone calls
• Place orders accurately in line with agreed timescales and KPIs
• Ensure correspondence and documentation is accurately recorded for audit
• Investigate and resolve discrepancies
• Actively support in continuous improvement initiatives
• Participate with key project work
• Analyse and report to senior management level
• Maintain strong communication with key stakeholders

Skills and Experience Required

• Strong communication skills and confidence to liaise at senior level
• Previous experience of ERP systems
• Query resolution experience
• Excellent attention to detail
• Analytical, research and reporting skills

Benefits Offered

• £14.00 – 15.00 per hour
• 30am - 5.00pm Monday to Friday
• Hybrid working
• Free onsite parking

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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