Job Details

Customer Service

JOB-10030
Type
Permanent
Salary
£25,000 - 27,000 per annum
Location
Hitchin, Hertfordshire
Sector
Customer Services
Fantastic opportunity for a a customer-orientated individual to join this well-established manufacturing client based in Hitchin! 

Customer Service - Details 
  • £25,000 - £27,000 per annum 
  • Monday to Friday 8.30am - 5pm or 9am - 5.30pm 
  • Occasional weekends on call
  • 28 Days Holiday
  • 5% Pension contribution
  • Private medical insurance
Customer Service - Job Overview 
  • Dealing with queries from customers and engineers and updating the CRM system accordingly.
  • Working collaboratively the Area Sales Manager to ensure that customers within a geographical area receive the very best after-sales service possible
  • Managing customer expectations through regular and transparent communications
  • Managing regional customer accounts to build and maintain robust relationships
  • Scheduling engineers
  • Processing and invoicing jobs/raising credit notes.
Customer Service - Skills & Experience Required 
  • Proven experience within an office-based customer service role 
  • Excellent communication skills and telephone manner
  • Adaptable and self-motivated 
  • Proficient user of Microsoft Office packages 

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future. 

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