Customer Service Team Leader

Are you an experienced professional with a strong background in procurement and a passion for supporting the education sector? We are seeking a Customer Service Team Leader to play a pivotal role in delivering efficient and compliant procurement solutions for schools and multi-academy trusts.

This is an exciting opportunity to make a meaningful impact by helping schools and trusts secure the best IT solutions for their needs. If you are passionate about procurement and the education sector, and you thrive in a collaborative environment, please read on!

Customer Service Team Leader - Job Overview

As part of a dynamic customer engagement team, you will manage multiple procurement projects, supporting public sector organisations within education by streamlining the process of acquiring IT goods and services. This role involves:

• Proactively handling customer queries, offering procurement advice, and guiding them through the purchasing process.
• Developing strong relationships with both clients and suppliers to ensure smooth project delivery.
• Overseeing procurement exercises, benchmarking, and contract management to ensure value for money.
• Providing leadership to a small team, monitoring performance, and ensuring a high standard of customer service.
• Ensuring procurement processes align with regulatory compliance and best practices.

Customer Service Team Leader – Skills and Experience required

• Experience in procurement, ideally within the education sector or public sector framework.
• Strong customer service and relationship management skills.
• Knowledge of UK public procurement processes, with a CIPS qualification being desirable.
• Proven leadership experience in managing teams or projects.
• Excellent organisational and communication skills, with a proactive approach to problem-solving. 

Customer Service Team Leader  – Benefits Offered

• £40,000 per annum
• Hybrid/ remote – must be within a 30 minute commute of Herts/ Beds.
• 8.30am - 5.30pm Monday to Friday
• Private healthcare
• Enhanced pension
• Annual discretionary profit related bonus

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. 

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