Job Details
Customer Service Night Shift
JOB-10340
- Type
- Permanent
- Salary
- £30,000 per annum
- Location
- Stevenage, UK
- Sector
- Customer Services
A fantastic opportunity to join a growing and supportive business as a Customer Support Agent on the night shift. You’ll be the first point of contact for customers during out-of-hours periods, providing professional and efficient support via email and live chat. This is a great role for someone with strong written communication skills and previous experience working in an office-based customer service environment.
Location: Stevenage (Office-based with some hybrid flexibility)
Salary: £30,000 per annum + Benefits
Hours: 10:00pm – 7:00am
The Role
Working as part of a small and friendly night team, you’ll handle customer queries, investigate issues, and ensure a smooth customer experience while the rest of the business sleeps! You’ll manage incoming communications, maintain accurate records, and escalate issues when needed — all while keeping calm under pressure and paying close attention to detail.
You’ll be based in the Stevenage office, with the opportunity for some hybrid working once fully trained.
Key Responsibilities
• Respond to customer queries via live chat and email in a timely and professional manner
• Investigate account and payment issues and resolve them efficiently
• Ensure compliance with company processes and regulatory standards
• Manage and update customer records accurately
• Escalate complex or urgent matters to the relevant teams
• Maintain excellent written communication and attention to detail at all time
About You
• Proven office-based customer service experience (essential)
• Confident handling customer enquiries via email and phone
• Excellent English language skills — spelling, grammar, and punctuation will be assessed at interview
• Highly organised with a methodical approach to problem solving
• Able to multitask and work accurately under pressure
• Comfortable working independently on night shifts
• Confident using multiple systems and technology tools
What’s in it for you?
• £30,000 per annum
• Office-based in Stevenage with hybrid flexibility after training
• Private healthcare and pension scheme
• Ongoing learning and career development opportunities
• Supportive, friendly working environment
• Regular team events and recognition for great performance
If you’re looking for a role where you can make a real impact, enjoy independence, and work with a professional and supportive team, this Customer Support Agent – Night Shift opportunity could be the perfect fit.
Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.
Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.
INDCORE
Location: Stevenage (Office-based with some hybrid flexibility)
Salary: £30,000 per annum + Benefits
Hours: 10:00pm – 7:00am
The Role
Working as part of a small and friendly night team, you’ll handle customer queries, investigate issues, and ensure a smooth customer experience while the rest of the business sleeps! You’ll manage incoming communications, maintain accurate records, and escalate issues when needed — all while keeping calm under pressure and paying close attention to detail.
You’ll be based in the Stevenage office, with the opportunity for some hybrid working once fully trained.
Key Responsibilities
• Respond to customer queries via live chat and email in a timely and professional manner
• Investigate account and payment issues and resolve them efficiently
• Ensure compliance with company processes and regulatory standards
• Manage and update customer records accurately
• Escalate complex or urgent matters to the relevant teams
• Maintain excellent written communication and attention to detail at all time
About You
• Proven office-based customer service experience (essential)
• Confident handling customer enquiries via email and phone
• Excellent English language skills — spelling, grammar, and punctuation will be assessed at interview
• Highly organised with a methodical approach to problem solving
• Able to multitask and work accurately under pressure
• Comfortable working independently on night shifts
• Confident using multiple systems and technology tools
What’s in it for you?
• £30,000 per annum
• Office-based in Stevenage with hybrid flexibility after training
• Private healthcare and pension scheme
• Ongoing learning and career development opportunities
• Supportive, friendly working environment
• Regular team events and recognition for great performance
If you’re looking for a role where you can make a real impact, enjoy independence, and work with a professional and supportive team, this Customer Support Agent – Night Shift opportunity could be the perfect fit.
Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.
Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.
INDCORE
Similar Jobs
-
JOB-10364Graduate Customer Service Executive Are you a recent graduate looking to start your career in a professional, supportive environment? We’re...
- Type
- Permanent
- Salary
- Negotiable
- Location
- Letchworth, Hertfordshire
- Sector
- Customer Services
-
JOB-10361An exciting opportunity has arisen for an experienced and detail-focused Customer Service Officer to join a successful, long-established manufacturing...
- Type
- Permanent
- Salary
- £27,000 - 29,000 per annum
- Location
- Stevenage, Hertfordshire
- Sector
- Customer Services
-
JOB-10357Customer Support Live Chat (Shift Work) Are you an organised and customer-focused professional looking for your next challenge? This is an excellent...
- Type
- Permanent
- Salary
- £28,000 per annum
- Location
- Stevenage
- Sector
- Customer Services
Get in Touch
Looking to recruit your next star performer? Submit your vacancy below. Or if you want to find your next role, browse our jobs.
