Customer Service Coordinator

£26,000 – £28,000 annual salary, hybrid working model (3 days office based), 22 days holiday plus bank holidays, Private Medical Insurance, comprehensive training and career development opportunities.

An exciting opportunity has become available for a confident and organised Customer Service Executive to join a growing and supportive business based in St Albans. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering a great customer experience. You’ll be the first point of contact for clients, taking ownership of bookings, queries, and issue resolution while working closely with internal teams to ensure everything runs smoothly.

Customer Service – Job Overview

• Managing client requests and booking jobs
• Responding to customer queries by phone and email
• Investigating and resolving client issues in a timely and professional manner
• Accurately updating CRM systems and maintaining records
• Liaising with internal departments to support smooth service delivery

Customer Service – Skills and Experience required

• Previous experience in a customer service or client-facing role
• Excellent communication and problem-solving skills
• Ability to manage multiple tasks and priorities with strong attention to detail
• Confident using CRM systems and Microsoft Office
• A team player who enjoys building strong relationships with customers and colleagues

Customer Service – Benefits Offered

• £26,000 – £28,000 annual salary
• Hybrid working model
• 22 days holiday plus bank holidays
• Private Medical Insurance
• Comprehensive training and career development opportunities

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.