Account Manager

Are you an experienced Account Manager with a passion for organisation, accuracy, and exceptional service? A forward-thinking service provider is looking for a proactive and detail-focused Account Manager to join their growing team. This is a non-sales role supporting broadband and telephony service clients, ideal for someone with strong administrative skills and a customer-first approach.

You’ll join a collaborative and friendly business offering hybrid/remote working, great benefits, and a genuinely supportive team culture.

About the Role – Account Manager

As Account Manager, you’ll manage inbound customer enquiries, prepare and process procurement documentation, and coordinate the full order lifecycle from quote through to invoicing. You’ll liaise with suppliers, manage contract documentation, and support clients with a high level of care and efficiency.

Key Responsibilities

• Handle inbound customer enquiries relating to broadband and telephony services
• Prepare and submit proposals and quotations with a high degree of accuracy
• Source pricing from suppliers and coordinate order requirements
• Manage orders through a procurement framework and track fulfilment
• Support customers with specifications and procurement advice
• Prepare, issue, and track customer and supplier contracts
• Liaise with internal teams and act as the main point of contact for allocated accounts
• Troubleshoot and resolve issues relating to service, procurement or implementation
• Maintain accurate documentation and records across all touchpoints
• Issue customer invoices via Xero and manage order completions

Skills and Experience Required

• Previous experience in account management or customer service
• High attention to detail and confidence handling complex admin tasks
• Excellent written and verbal communication skills
• Methodical and organised, able to prioritise effectively
• Proficient in Microsoft Office and ideally Xero or similar systems
• Comfortable working remotely and independently as part of a wider team
• Experience within the technology or services sector preferred
• Applicants must be based in Hertfordshire or Bedfordshire

What’s in It for You?

• £37,000 per annum
• Private healthcare
• Enhanced pension scheme
• Discretionary annual bonus
• Hybrid/remote working (regular in-person meetings required)
• Supportive and welcoming team culture

If you're a highly organised Account Manager with strong attention to detail and a passion for excellent service, this is a fantastic opportunity to join a stable and growing business.

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

INDVOL