Outbound Telesales Executive

Are you a confident communicator who thrives in a fast-paced, target-driven environment? We’re looking for an energetic and customer-focused Outbound Telesales Executive to join a growing internal sales team. This is an excellent opportunity for someone with strong relationship-building skills who enjoys connecting with customers, uncovering opportunities, and delivering real results.

About the Role

As an Outbound Telesales Executive, you’ll be responsible for engaging with existing and lapsed customers to develop relationships, increase sales, and promote the company’s full product offering. Working closely with the marketing and external sales teams, you’ll follow up on leads, re-engage dormant accounts, and identify opportunities to cross-sell and upsell across a range of product categories.

Key Responsibilities

• Make outbound calls to existing and lapsed customers to generate new and repeat business
• Build strong relationships and position the company as a trusted supplier
• Reignite dormant accounts by understanding customer needs and providing tailored solutions
• Follow up on marketing-generated leads from campaigns, events, and digital enquiries
• Identify opportunities to upsell and cross-sell within customer accounts
• Work towards individual sales and activity targets, including call volumes and conversion rates
• Maintain accurate records of all customer interactions using CRM software
• Collaborate with the wider sales and marketing teams to improve customer engagement and results

Skills & Experience Required

• Proven experience in outbound telesales, internal sales, or account management
• Confident communicator with excellent verbal and written communication skills
• Strong ability to influence, negotiate, and close sales over the phone
• Highly organised and able to manage multiple accounts simultaneously
• Comfortable working with CRM systems and Microsoft Office
• Driven, self-motivated, and resilient with a positive attitude
• Experience in B2B sales, packaging, or logistics industries (advantageous but not essential)

Benefits

• Monday - Friday 
• 8:30am - 5:30pm
• £25,500 - £30,000 based on experience, plus a quarterly team bonus 
• 25 days holiday plus bank holidays
• Company pension scheme
• On-site parking
• Ongoing training and career development opportunities
• Friendly and supportive working environment

If you’re ambitious, results-driven, and love building relationships over the phone, this Outbound Telesales Executive role offers a great opportunity to develop your career within a successful and supportive business.

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

INDCORE