Training and Implementation Specialist

Our client is looking for a bright and enthusiastic individual with excellent communication and organisational skills to join their fast-paced team. Are you a real self-starter with the desire to develop and progress within a supportive company? This role will involve looking after customer accounts through the running of software training sessions and full training will be provided. 

Responsibilities

• Liaise with payment partners to coordinate onboarding of new clients
• Support and coordinate clients when providing the necessary KYB documentation for onboarding
• Creating and sending client contracts and following up where necessary
• Implementing our clients’ accounts in accordance to individual needs
• Coordinate suppliers to ensure onboarding is completed accurately and promptly
• Support clients with software and training queries
• Coordinating and setting up online training sessions with clients
• Running online training sessions for clients
• Support the Project Manager with department and revenue growth
• Account Managing clients
• Support with software development and testing

Requirements

• Highly focussed with strong organisational, communication and customer service skills
• Must have the ability to work independently within a small team
• Assertive, determined, self-motivated
• Be keen to learn and the ability to adapt and evolve with change
• Be flexible and confident to suggest and improve current processes
• A thirst to help develop, grow and support the success of the department
• The ability to work to tight deadlines
• Has a positive “can do” attitude throughout

Advantageous

• Experience with software training would be beneficial but not essential
• Knowledge of the payments industry

Benefits

• Growing department with good career potential within an expanding team
• Company pension contribution of 6%
• Generous holiday and TOIL working arrangements
• Flexibility to work from home up to 3 days per week (once trained)
• Private Healthcare
• Dental and Optical care contribution
• Access to the company employee savings scheme

INDCORE