Customer Support Agent

Are you a naturally curious problem-solver with a passion for providing outstanding service? Do you enjoy navigating systems, identifying issues, and digging deeper to find the right answers?

Our client is seeking an experienced and proactive Customer Support Agent to join their growing team in Stevenage. This hybrid role is ideal for someone who thrives in a fast-paced, tech-led environment, enjoys working across multiple platforms, and wants to play a key role in delivering exceptional support to customers.

Customer Support Agent – Role Overview

As a Customer Support Agent, you will be responsible for delivering high-quality support through live chat and email. You’ll need to be confident in using multiple systems, asking the right questions, and identifying the root cause of issues quickly and effectively.

Key Responsibilities:

• Handle customer queries via live chat and email
• Navigate multiple internal systems to investigate and resolve issues
• Review customer documentation and escalate when necessary to Operations
• Maintain quality and compliance with internal policies and financial services regulations
• Support wider customer service operations with an investigative and detail-driven approach

Skills and Experience Required

• Minimum 2 years’ customer service experience, preferably in a regulated environment
• Strong attention to detail and a naturally investigative mindset
• Comfortable navigating and working across multiple digital systems
• Excellent written communication and multitasking skills
• Fast and accurate typing for managing multiple live chats simultaneously
• A proactive approach to problem solving and improving customer experience

Benefits

• £28,000 per annum
• Hybrid working: 3 days office-based in Stevenage
• 25 days holiday + 8 bank holidays
• Life assurance
• Free onsite parking
• Regular team social events
• Genuine opportunities for career development

If you’re looking to join a forward-thinking team where curiosity, accuracy, and customer focus are valued—apply today!

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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