Customer Service Advisor

Customer Service Advisor – Benefits Offered

• £23,000 - £25,000 pro rata 
• Flexible part-time hours available Monday - Friday 
• 26 days holiday increasing with service
• Competitive benefits
• Hybrid working

Customer Service Advisor - Job Overview

• Ensure that any customer enquiries are responded within agreed timescales
• Providing excellent customer service via verbal and written communication
• Respond to customer enquiries and ensure that all complaints and queries are appropriately logged and responded to.
• Supporting the team with any ad hoc tasks
• Updating customer details, producing statements and dealing with adhoc requests
• Assisting with any reporting for customers

Customer Service Advisor - Skills & Experience Required

• Previous office-based customer service experience
• Proven experience within financial services highly desirable
• Confident supporting vulnerable customers with empathy and professionalism
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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