1st Line IT Support Engineer

Are you looking to kick-start or grow your IT career in a hands-on support role? We are currently recruiting for a 1st Line IT Support Engineer to provide on-site and remote support, ensuring technology runs smoothly and classrooms stay connected.

About the Role

As a 1st Line IT Support Engineer, you’ll rotate between sites, supporting staff with day-to-day IT issues, setting up devices, and assisting with wider projects such as Wi-Fi, network and Cloud deployments. You’ll build strong relationships with users while delivering excellent customer service.

Key Responsibilities

• First-line ownership of IT support tickets – triage, resolve or escalate as required

• Provide on-site and remote support for Windows, iOS and Google devices

• Build, configure and deploy laptops, tablets and workstations

• User administration within Microsoft 365 (mailboxes, licences, troubleshooting)

• Troubleshoot AV equipment including interactive boards, projectors and smart TVs

• Support network, Wi-Fi and Cloud deployments during school holiday periods

• Keep users updated on ticket progress and contribute to internal documentation

About You 

• Foundation knowledge of Windows, iOS, Google devices, Microsoft 365 and wireless technologies

• Previous IT support experience advantageous but not essential)

• Full UK driving licence with ability to travel between sites essential 

• Proactive and organised with excellent communication skills

• Strong troubleshooting approach and able to work independently as well as within a team

• Positive attitude with a willingness to learn and develop within a customer-focused environment

Benefits

• £24,000 per annum plus paid travel between sites

• Ongoing training and certification opportunities (Microsoft 365 / Google Workspace)

• Clear career development and progression pathways

• Equipment provided for both on-site and remote work

• 25 days holiday plus bank holidays

Thank you for your application. 
Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications, we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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