Customer Service

Type
Permanent
Location
Stevenage
Reference
CP-6630
Salary
£18,000 - 22,000 per annum
Sector
Customer Services
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Looking to pursue a career within a leading corporate Insurance firm?  We are looking for pro-active, target-driven and highly customer focused individuals with strong numerical skills, the ability to multi task and work with multiple systems in a fast-paced environment.

As well as structured training, long term progression opportunities and the opportunity to gain industry accredited qualifications, you will receive competitive remuneration and benefits package including monthly bonus and 26 days holiday entitlement, ongoing training and a supportive management structure.

Customer Service (Retentions) - Job Overview

This is a busy varied role where you will work within the retentions team dealing with both Insurers and customers and will be responsible for policy calculation and administration, sending and chasing renewal documentation, updating trackers and handling inbound and outbound calls.

  • Proactively contacting and supporting customers with the renewal process
  • Administration and updating trackers
  • Handling customer queries via telephone and email
  • Processing policy changes and midterm adjustments
  • Understanding the customer?s needs and informing them of the relevant features and benefits that you can offer
  • Building excellent rapport with customers from the outset
  • Providing outstanding customer service on every call

Customer Service (Retentions) - Required Skills and Experience

As Customer Service (Retentions) you will have:

  • Outstanding communication skills - able to enter into conversation with ease and show empathy and understanding
  • Persuasive without hard selling
  • Ability to influence, upsell and cross selling would be an advantage, as would experience of working to and exceeding targets
  • High levels of computer literacy and ability to work with multiple systems
  • Strong numerical skills to calculate premiums and adjustments
  • Positive attitude, energy and enthusiasm are essential

Customer Service (Retentions) - Benefits Offered

  • ?18,000 per annum + bonus (OTE ?21,000 - ?22,000)
  • 9.00am - 5.00pm Monday to Friday
  • 26 days holiday entitlement
  • Excellent benefits package
  • Structured induction programme, ongoing training, the ability to study industry-accredited qualifications and long term career progression

Please contact Clare at Lawrence Dean for more information.

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.

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