Contact Centre Agent

Type
Temporary
Location
Welwyn Garden City
Reference
KN-5402
Salary
£8.50 - 9.55 per hour
Sector
Customer Services
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Superb opportunity to join this team as part of a successful, dynamic organisation in Welwyn Garden City with an excellent reputation as an employer.

Contact Centre Agent - Job Overview

As a Contact Centre Agent your duties will include;

  • Taking inbound calls from existing customer to help answer any queries or provide information
  • Questioning, problem solving and trying to minimise future issues that may arise
  • Identifying faults and delays and resolving with the customer
  • Clarifying information with the customer on a regular basis to ensure smooth delivery of service to all parties
  • Updating systems using MS Excel
  • Provide polite, professional customer service at all times
  • Asking others in your team for assistance if you are unable to independently provide the customer with the information they require. 

Contact Centre Agent - Skills & Experience Required

  • Inbound or outbound call centre experience desired but not essential
  • Customer focussed with strong rapport building ability
  • Confident user of Microsoft Excel
  • Polite and professional, with a confident telephone manner
  • Self-motivated with the ability to work well as part of a busy team. 

Contact Centre Agent ? Benefits Offered

  • ?8.50 per hour increasing after qualifying period
  • Free parking onsite
  • Working hours of 9-5 Monday to Friday
  • Immediate start available 

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

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