IT Help Desk Technician

Letchworth Garden City
£9.00 - 10.25 per hour
Business Support
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We are currently recruiting for an IT Help Desk Technician on behalf of our client, a manufacturing company based in Letchworth Garden City. 

The company can offer an immediate start for the right candidate. 

IT Help Desk Technician - Job Overview

As an IT Help Desk Technician your duties will include;

  • Delivering excellent customer service
  • Encryption – build laptops from an image and encrypt USB key
  • Password resets and new user set up 
  • Installation of IP phones
  • Assisting with internal office moves and setting up new equipment as required
  • Storeroom tidy up / asset management
  • Supporting colleagues over the phone, via email and face to face
  • Assisting with technical queries including laptops, phone systems and network cabling
  • Using bespoke online system to update records and find relevant information
  • Taking ownership of each call to ensure queries are resolved efficiently
  • Liaise with external technical support advisors 

IT Help Desk Technician - Skills & Experience Required

  • Previous customer service experience in a technical environment
  • PC and laptop hardware knowledge
  • Previous IT service desk experience 
  • Clear understanding of Microsoft Office systems
  • Proven ability to communicate with people at different levels
  • Friendly and enthusiastic attitude

IT Help Desk Technician - Benefits Offered

  • Salary negotiable dependent upon experience 
  • Weekly Pay
  • Immediate start
  • Holiday Pay
  • Free Parking 

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

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