Claims Administrator

£18,000 - 20,000 per annum
Business Support
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An exciting opportunity has become available for a strong administration candidate to join a growing team. While this company is established within their sector, they retain the vision, energy and determination of a start-up and want a like-minded individual to join their team. Due to the company’s position, there are great progression opportunities for a high achieving candidate.


Claims Administrator - Job Overview

As a Claims Administrator your duties will include;

  • Taking inbound calls and responding to a high volume of emails daily from customers
  • Updating systems and processes to ensure accurate record keeping is maintained
  • Collect accurate information and documents to proceed with a claim
  • Regularly and proactively communicating with customers, ensuring strong relationships are created between customers and external parties
  • Assisting with assessment of financial and damages evidence in response to claims
  • Liaising with claimants and providing updates when required
  • Explaining and informing customers of the claims process
  • Following strict processes and procedures in line with regulations
  • Providing relevant and appropriate written and telephone-based advice to clients in line with company procedure
  • Dealing with inbound general customer service inquiries 


Claims Administrator - Skills & Experience Required

  • Experience dealing with customers over the phone and via email in a previous role
  • Ability to negotiate
  • Patience and the ability to remain calm in challenging situations
  • Sensitivity and understanding
  • Insurance knowledge is desirable but not essential
  • Good Outlook and IT skills
  • Experience of using Salesforce CRM a real advantage
  • Team player, flexible and adaptable
  • Accurate and highly organised with high levels of attention to detail
  • High performing, high energy, can-do attitude with strong sense of urgency and ability and willingness to get things done.
  • A strong communicator at all levels.


Claims Administrator – Benefits Offered

  • 25 days holiday + bank holidays
  • Free onsite parking
  • Great progression opportunities


Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.


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