Ombudsman (Legal Case Handler)

Job Type:
Other Sector
£20,000 to £25,000 per annum

Ombudsman (Legal Case Handler) – Stevenage - £20,000 - £25,000 

Are you a recent law graduate with a keen interest in commercial and consumer law?

Do you have previous work experience within a legal environment? 

Our client is a successful, growing business who provide a third-party dispute resolution service for retailers and consumers.  This is an exciting time to be joining the business as they are currently undergoing a sustained period of growth which is set to continue throughout 2018! 

Job Description

In this role, you will be responsible for managing a varied caseload, resolving disputes between members and consumers.  They are looking for a confident, assertive and empathetic individual to join their team with excellent attention to detail 

Duties will include;

·         Collating and assessing case evidence

·         Assessing legal documents for accuracy

·         Using your legal knowledge, adjudicate on an assigned case load

·         Communicating with members and consumers by telephone, keeping them informed of the status of their case

·         Give legal advice on consumer law and complaint management to subscribing members

·         Ensuring all case details and outcomes are logged accurately

·         Keeping abreast of current legislation


Required Skills

·       2.1 or above in a Law based degree

·       Previous work experience within a legal environment

·       Strong communication skills, both written and verbal

·       LPC or additional study is advantageous



·       Salary up to £25,000 (dependent on experience)

·       Working hours Monday to Friday 09.00 - 17.00

·       21 days holiday per year + bank holidays

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business

Contact Details:
Tel: 01438 310131
Contact: Clare Peacock

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