Appointment Booker (Outbound Customer Service)

Job Type:
Customer Service, Sales
£17,000 to £19,000 per annum

Appointment Booker (Outbound Customer Service), Stevenage, £17,000 - £19,000 (plus commission) 

Our client is a well-established, independent business within the financial services who are looking for a target driven individual to join their small, friendly team 

Job Description

In this role, you will be responsible for identifying and developing potential new sources of business through consultative, outbound calling and generating appointments for the field based sales team to follow up on leads and provide a quotation to clients. 

Duties will include;

  • Following up all qualified leads with a view to arranging an appointment for the sales team to provide customers with quotations
  • Achieving set targets
  • Advising potential customers on the benefits of the sales team visiting them in person
  • Responding to inbound queries from existing clients both via phone and email
  • Updating the internal database system, logging detailed information of prospective new customers and booked appointments
  • Cross selling products where appropriate 

Required Skills

  • Focused, driven and eager to learn and develop
  • Professional telephone manner
  • Confident at objection handling
  • Excellent time management and the ability to prioritise your own workload
  • Confident working in a fast-paced environment
  • Previous experience within insurance would be beneficial 


  • Salary circa £18,000 (plus commission)
  • Working hours Monday to Friday 08.30 – 17.00
  • 25 days holiday per year + bank holidays
  • Fantastic training and development opportunities 

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business

Contact Details:
Tel: 01438 310131
Contact: Clare Parsons

You may return to your current search results by clicking here.

Latest Job Listings