New Opportunities in Customer Service - Start before Xmas!

Job Type:
Permanent
Sector:
Customer Service
Region:
Hertfordshire
Area:
Hatfield
Salary:
£23,000 to £23,000 per annum
Posted:
09/10/2017

** Immediate Interviews! ** Are you looking to join a UK leading organisation? Do you have a genuine passion to deliver, and the ability to provide outstanding customer service? Are you looking to work in a fun & friendly team with supportive management, with a great salary, excellent benefits and opportunity to develop a career?

We have exciting opportunities to join a reputable innovative and corporate organisation at their Head Office based in Hatfield!

Job Description

The Customer Service Centre is open 8am - 11pm Monday to Sunday and this role involves working 40 hours per week, 5 days in 7 on a rotational shift pattern including evenings and weekends. During your working day, you will be dealing with inbound calls and emails resolving customer enquiries, as well as liaison with other teams and making outbound calls where required.

Key duties:

  • Handling a large volume and broad variety of inbound calls
  • Providing excellent customer service
  • Prioritising constantly, using initiative and resolving complex issues
  • Extensive liaison with internal teams to resolve outstanding issues
  • Problem solving and coping within a fast paced environment
  • Logging data correctly onto a system
  • Constantly striving for first call resolution on each and every call

Required Skills

  • Previous customer service or call centre experience is an advantage
  • Confidence dealing with customers over the phone
  • Excellent verbal and written communication skills
  • Strong ability in maths
  • Strong team player with a real desire to learn and develop

Benefits

  • £23,000 per annum
  • Up to 28 days holiday
  • Pension scheme
  • Life assurance
  • Private healthcare

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Contact Details:
Tel: 01438 310131
Contact: Clare Parsons
Email:

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