Retentions Advisor

Job Type:
£18,000 to £18,000 per annum
Salary Description:

Company Profile
Our rapidly expanding client in  Stevenage are looking to recruit an additional team member to join their sales team, concentrated on customer retentions.

Job Description
• Proactively contacting customers in order to retain them
• Understanding the customer’s needs and informing them of the relevant features and benefits that you can offer
• Building excellent rapport with customers from the outset
• Making compelling arguments for why the customers should stay, and through doing so, meeting and exceeding retentions targets
• Providing outstanding customer service on every call

Required Skills
• Outstanding communicator – able to enter into conversation with ease and show empathy and understanding
• Persuasive without hard selling
• Contact centre experience preferred but not essential
• Experience of influencing people or upselling/cross selling would be an advantage, as would experience of working to and exceeding targets
• Good computer literacy
• Positive attitude, energy and enthusiasm are essential!

• £18k basic with bonuses
• 9am-5pm Monday to Friday
• Excellent benefits package
• Strong development and progression opportunities

Due to the high volume of applications we are currently receiving it is unfortunate that we are unable to respond to all applicants individually.  We will endeavour to contact all suitable candidates within 7 working days.  If you have not heard from Lawrence Dean Recruitment within this time then unfortunately your application has been unsuccessful, however we will keep your details on file and contact you regarding any new opportunities that arise.

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.
Lawrence Dean Recruitment is an independently owned recruitment agency specialising in both temporary and permanent business support roles in the Hertfordshire area.  Our clients range from large, blue-chip companies, to smaller owner-managed local businesses.  As a Lawrence Dean candidate you can expect a different service to our competitors, where you feel valued and thoroughly involved in your next career move.  We are experienced recruiters with extensive local market knowledge and are passionate about finding our candidates not just any job but the right job.  . 

“Lawrence Dean Recruitment – All About People”

Contact Details:
Tel: 01438 310131
Contact: Jessie Edwards

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