Customer Service Executive

Job Type:
Permanent
Sector:
Customer Service
Region:
Hertfordshire
Area:
Stevenage
Salary:
£18,000 to £18,000 per annum
Posted:
07/11/2017

Company
A local company are looking for a passionate, customer orientated and hardworking individual to join their customer service department.

Job description
Working as a Customer Service Executive you will report to the Customer Service Manager and will be responsible for the following duties;

  • Order processing via telephone and email

  • Quality checking returned stock against return notes, processing refunds for customers

  • Answering inbound telephone queries ensuring a speedy and professional resolution

  • Answering email queries within 24 hours on working days

  • Delivering an excellent standard of customer service to all customers via telephone and email

  • Offering product knowledge and advice to customers when required

Required skills

  • Excellent Telephone manner

  • Excellent communication skills both written and verbal, strong attention to detail

  • Organisational skills, can work to tight deadlines

  • Proven ability to work well as part of a team

Benefits

  • £18,000  

  • 9:00-5:30  Monday to Friday

  • 20 days holiday + bank holidays (+1 day for each year you’re with the business)

  • Free parking

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Lawrence Dean Recruitment is an independently owned recruitment agency specialising in both temporary and permanent business support roles in the Hertfordshire area. Our clients range from large, blue-chip companies, to smaller owner-managed local businesses. As a Lawrence Dean candidate you can expect a different service to our competitors, where you feel valued and thoroughly involved in your next career move. We are experienced recruiters with extensive local market knowledge and are passionate about finding our candidates not just any job but the right job! Please contact us today to find out more about the Lawrence Dean Difference

"Lawrence Dean Recruitment - All About People"

 

Contact Details:
Tel: 01438 310131
Contact: Jessie Edwards
Email:

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